Request Replacement Policy Documents

Have you lost or misplaced your policy documents? You can request more to be sent to you using the online form below.


Please enter at least one of these two fields: Phone/Mob or Email
Email
Mail
We suggest, the quickest way to receive your documents is via EMAIL
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Ways to get in contact with us
 


 
Phone & email address Postal address Use the form above National Relay Service
 

0800 255 426


[email protected]

Petplan New Zealand, 101D Station Road, Penrose Auckland 1061, New Zealand

If you have a question, feedback or complaints please use the form above.
 

  Get started

Customers who are deaf or have a hearing or speech impairment can contact us through the NZ Relay Service.
 
Visit nzrelay.co.nz for more information.

 
 
 
Dog & Cat Enquiries
Sales Hours
 

Mon – Fri 8:30am to 7:00pm 

Sat 11:00am to 7:00pm 

Sun 12:00pm to 6:00pm 

 
Equine Enquiries
Sales Hours
 

Mon – Fri 8:30am to 7:00pm 

Sat 11:00am to 7:00pm 

Sun 12:00pm to 6:00pm 

 
Customer Service, Claims, Accounts and Underwriting queries
 

Mon – Fri 8:30am to 7:00pm.
Saturday 11:00am to 7:00pm. 
Sunday 12:00pm to 6:00pm. 

Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on   0800 255 426

 

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