Contact Us

Have you got a question, comments/feedback or would like further information on what our policies cover?
Please do not hesitate to contact us on the details below, where we will be able to help you as best as possible.


Please enter at least one of these two fields: Phone/Mob or Email
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Ways to get in contact with us
 


 
Phone & email address Postal address Use the form above National Relay Service
 

0800 255 426


[email protected]

Petplan New Zealand, 101D Station Road, Penrose Auckland 1061, New Zealand

If you have a question, feedback or complaints please use the form above.
 

  Get started

Customers who are deaf or have a hearing or speech impairment can contact us through the NZ Relay Service.
 
Visit nzrelay.co.nz for more information.

 
 
 
Dog & Cat Enquiries
Sales Hours
 

Mon – Fri 8:30am to 7:00pm 

Sat 11:00am to 7:00pm 

Sun 12:00pm to 6:00pm 

 
Equine Enquiries
Sales Hours
 

Mon – Fri 8:30am to 7:00pm 

Sat 11:00am to 7:00pm 

Sun 12:00pm to 6:00pm 

 
Customer Service, Claims, Accounts and Underwriting queries
 

Mon – Fri 8:30am to 7:00pm.
Saturday 11:00am to 7:00pm. 
Sunday 12:00pm to 6:00pm. 

Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on   0800 255 426

 

Get A Quote