General Enquiries


Petplan only has a fixed excess of $100. This is payable per unrelated condition, per policy year.

No Petplan offers a discount of 10% for any client who has (3) three or more pets insured with Petplan Australasia at the one time.

Petplan does not apply sub limits for treatment of any illness or injury on any of our policies. The amount claimable in any one year is to the limit of the plan selected, i.e. Budget Dog Plan $9,000

If you choose the Pet%Share option, you get a 25% discount of your premium, and in return if you need to make a claim you will contribute 25% towards the treatment costs, plus a $100 excess.

Just as some dogs cost more to feed, some also cost more in veterinary care. We call these 'Select Breeds’; the following dogs are considered 'Select Breeds':

Bandog, Boerboel, Beauceron, Bernese Mountain Dog, All Bulldogs (i.e English, American, Australian, Miniature), Bull Arab, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Great Dane, Irish Wolfhound, Leonberger, All Mastiff Breeds, Newfoundland, Old English Sheepdog, Pyrenean Mountain Dog, Rottweiler, Shar Pei, St Bernard or any crosses of these breeds.

*Please note, customers insuring Shar Pei's will be asked to provide a full clinical history from the vet before we are able to insure them.

No, Petplan does not apply any breed specific exclusions? All of our exclusions are solely based on the health history of your pet prior to taking out insurance with Petplan Australasia no matter what breed of dog it is.

Yes we can pay the vet directly as long as it the treating veterinarian is happy to accept payment in this way, we are unable to direct any veterinarian to accept direct payment on your behalf.

Your details will be stored on our computer system to administer your policy.  All data is handled in accordance with the Privacy Act.  Due to the Privacy Act we can only discuss your policy details with you or person named on your policy, or person specified by you. We may share your details with other insurance companies, directly or through a number of databases. This allows us to check information you give us and also helps us prevent fraud.

Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online.

If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0800 255 426.

Sales Team:
If you have a general query involving a new policy or an existing dog, cat or horse policy then call the Petplan Sales team on 0800 255 426  - 8.30 am – 5 pm Monday to Friday.

Claims Service:

If you have a query regarding an existing dog, cat or horse Claim, call our Claims service centre on 0800 255 426 8.30 am – 5 pm Monday to Friday.

New policies
Your premium is calculated based on information you provide for you and your pet.  The information provided can affect the premium amount, up or down, depending on the risk to us.  Other factors include the cover selected, any benefit percentage applicable selected, the excess selected, your age, where you and your pet permanently live, the species, breed, gender of your pet, the current age of your pet, the age you first insured your pet and other factors related to our cost of doing business are assessed to determine if your premium increases or decreases.
Renewing policies
Your renewal premium is calculated based on a combination of existing information, the duration for which your pet has been insured, claims history and data relating to the health of pets that are a similar age and breed.  Each year we review premiums based on these factors to ensure we can accommodate the costs or possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill.
Yes, your premium will increase each year. This is due to two main reasons:
Reason #1: Just like humans, as our pets age they maybe more likely to have health hiccups. Cats and dogs age faster than we do, which means that their veterinary treatment costs are likely to go up rapidly each year too. As a result, the cost of insuring your pet will also increase as they get older.
Reason #2: Advancements in Veterinary Treatments.
The overall cost of medical treatment for pets has risen in recent years, due to the increased availability of medical treatments, technology-enabled services and the ongoing demand for these services. The advancement in treatment options are providing us with great opportunities to give our pets a great quality of life for longer.
While this is great news for the care of our pets, these treatments come at a significant cost.   Year on year treatment costs increase, and this is factored into the cost of pet insurance.
Please see ‘How do you calculate my premium’ for more information about calculation of premiums.
Every year, we review the cost of your pet’s insurance using a combination of factors, as well as the increase in claims across all our insured pets. Increases in our claims costs, due to increases in the range of available veterinary procedures and treatments, or due to an increase in insured pet owners utilising those services, impacts everyone’s premiums.

Your premium is influenced by the average cost of care for pets like yours. To provide an example of this, a pet owner with a three-year-old French Bulldog will be affected by the trends we see in our data from hundreds of three-year-old French Bulldogs that we insure, as well as the specific claims history of their own pet.
No. Pet insurance does not work like private health insurance.  Health insurance is ‘community rated’, which means that everyone pays the same premium for the same health insurance, regardless of their individual health status, age or claims history. This is not the case for pet insurance.

Health insurance providers are able to ‘community rate’ health insurance because there are other contributing factors in the human health care system, such as Medicare and government rebates and subsidies, which is not the case with veterinary care and pet insurance.

Pet insurance claim reimbursements are paid for by the premiums received by those who insure their pets. To ensure each person pays a fair price for their pet insurance, premiums vary depending on the risk factors for you and your pet.

Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on   0800 255 426


Get A Quote