Direct Debit Agreement

Specific conditions relating to notices and disputes:

1. I agree that Petcover NZ Ltd must give me at least 10 days’ prior notice of each direct debit, provided that where the direct debit is in a series, the Petcover NZ Ltd is only required to provide 10 days’ notice prior to the first direct debit in the series.
2. Changes to the amounts or dates of a series of direct debits require 30 days’ prior notice to me.
3. I can also agree with Petcover NZ Ltd to receive a same day notice for direct debits specifically requested by me.
4. All notices must be in writing, but can be delivered electronically, if I have agreed that with Petcover NZ Ltd.
5. I can also ask my bank to reverse a direct debit up to 120 days after the direct debit if:
   • I didn’t receive proper notice of the amount and date of the direct debit, or
   • I received notice but the amount or date of the direct debit is different from the amount or date on the notice.
6. If my bank dishonours a direct debit but Petcover NZ Ltd retries it within 5 business days of the original direct debit, I understand that Petcover NZ Ltd doesn’t need to notify me again about that direct debit.

A confirmation email will be sent to you within 5 business days.